Shipping & Delivery Policy — Sukoon Leather

1. Overview

At Sukoon Leather, we aim to deliver your order quickly and safely. This policy explains how we process orders, shipping options, delivery timeframes, costs, tracking, and what to do if a shipment is delayed, lost or damaged. Fill the placeholders below with your operational details (preferred couriers, processing days, and contact info).

2. Order Processing Time

Orders are processed during business days (Sunday–Thursday) and business hours: [Insert business hours]. Typical processing steps:

• Order confirmation: After payment is confirmed, you will receive an order confirmation email or SMS with the order number.
• Processing time: Most orders are prepared and dispatched within [Insert processing time — e.g., 1–2 business days]. Custom or personalized orders may take longer (we will display estimated lead times on the product page).

3. Domestic Shipping (within Egypt)

We ship across Egypt using our selected courier partners. Shipping options and typical delivery times are:

• Standard Delivery: [Insert courier name] — estimated [Insert days e.g., 2–5 business days] from dispatch.
• Express Delivery: [Insert courier name] — estimated [Insert days e.g., 1–2 business days] from dispatch (where available).
• Cash on Delivery (COD): Available in selected areas — additional COD fee applies. See checkout for availability.

Delivery time is measured from the moment the courier collects the parcel from our warehouse (dispatch), not from the time you place the order.

4. International Shipping

We ship internationally to selected countries. International delivery times and costs vary by destination and customs processing:

• Standard international shipping: [Insert estimated range, e.g., 7–21 business days], depending on destination and customs clearance.
• Express international shipping: [Insert estimated range, e.g., 4–10 business days] (where available).

Customers are responsible for any customs duties, taxes, or import fees charged by the destination country. These charges are not included in the item price or shipping cost and are non-refundable by Sukoon Leather.

5. Shipping Costs

Shipping costs are calculated at checkout based on the selected shipping method, package weight/dimensions, and destination. We may offer free shipping promotions for orders above a certain value — details will be shown clearly at checkout.

6. Tracking Your Order

Once your order ships, we will send a shipping confirmation email/SMS containing a tracking number and link to the courier’s tracking page. Use this tracking number to follow your parcel until delivery.

If you do not receive tracking details within [Insert time, e.g., 48 hours] after order confirmation, please contact our customer service.

7. Delivery Attempts & Customer Absence

Couriers will attempt delivery to the provided shipping address. If a delivery attempt fails (customer not available), the courier may:

• Attempt delivery again (one or more times),
• Leave the parcel at a local depot for pickup, or
• Return the parcel to our warehouse if unclaimed.

If the parcel is returned due to repeated failed delivery attempts or incorrect address information provided by the customer, additional delivery charges may apply for reshipment.

8. Lost, Delayed or Damaged Shipments

If you suspect your shipment is delayed, lost, or arrived damaged, please:

1. Check the tracking information from the courier.
2. Contact us at support@[yourdomain].com with your order number and photos (for damaged items).
3. We will open an investigation with the courier and keep you updated.

For items reported damaged on delivery, keep the packaging and provide photos of the parcel exterior and product. For confirmed courier liability, we will offer repair, replacement or refund per our Refund & Exchange Policy.

9. Incorrect or Incomplete Address

Please ensure the shipping address, phone number, and recipient name are correct at checkout. If an order cannot be delivered because of an incorrect or incomplete address, additional fees for address correction or reshipment may apply. Sukoon Leather is not responsible for delays or losses resulting from incorrect address details provided by the customer.

10. Contact & Support

11. Delays & Force Majeure

Delivery times are estimates only. Sukoon Leather is not liable for delays caused by events outside our control, including (but not limited to) natural disasters, strikes, extreme weather, courier operational issues, customs delays, public holidays, or government restrictions. In such events we will notify affected customers and do our best to assist.

12. Policy Changes

We may update this Shipping & Delivery Policy from time to time to reflect operational changes or legal requirements. The latest version will be published on this page with the updated "Last updated" date.