Privacy Policy — Sukoon Leather

Introduction

At Sukoon Leather ("we", "our", "us"), protecting your privacy and personal data is a priority. This Privacy Policy explains how we collect, use, store, disclose and protect personal data in accordance with the Egyptian Personal Data Protection Law No. 151 of 2020 (the "PDPL").

Note: This policy is for general information purposes and does not constitute legal advice. For full compliance please consult a lawyer.

1. Information We Collect

We collect the following types of personal data when necessary to provide our services:

• Contact information: name, email address, phone number, shipping and billing addresses.
• Account information: username, password (securely stored or hashed), order history.
• Payment information: card details and payment data are processed by third-party payment providers; we do not store full card numbers on our servers.
• Technical and usage data: IP address, device identifiers, browser type, cookies, and activity on our site.
• Communications: messages, support requests and other correspondence you send us.

We do not collect sensitive personal data (such as health data, race, religion, or biometric data) unless you explicitly provide it and we have a lawful basis to process it.

2. How We Use Your Data

We use personal data for the following purposes:

• To process, fulfill and manage your orders and transactions.
• To communicate with you about your orders, account, and support requests.
• To send marketing communications and promotional offers, where you have given consent.
• To improve and personalize our website, products and services, and for analytics.
• To detect, prevent and respond to fraud, abuse, security incidents, or other illegal activities.
• To comply with legal obligations, for example tax, customs, or regulatory requirements in Egypt.

3. Legal Basis for Processing (under PDPL)

Under the PDPL, we rely on one or more of the following legal bases to process personal data:

• Consent: where you have given clear consent (e.g., for marketing).
• Contract: processing necessary to perform a contract with you (e.g., order fulfillment).
• Legal obligation: processing necessary to comply with Egyptian laws or government requests.
• Legitimate interests: for purposes such as improving our services, security, and fraud prevention, balanced with your rights.

4. Data Storage and Retention

We store personal data only as long as necessary to achieve the purposes described in this policy or to meet legal obligations. Retention periods may vary by data type — for example:

• Order and transaction records: retained for accounting and tax purposes as required by law.
• Support communications: retained for the duration needed to resolve issues and for quality assurance.
• Marketing consents: retained until you withdraw consent.

We store data within Egypt and/or in countries that provide adequate protections; where data is transferred internationally we apply appropriate safeguards required by applicable law.

5. Data Sharing and Disclosure

We may share personal data with:

• Service providers: payment processors, shipping and logistics partners, hosting providers, and other vendors who help operate our business.
• Authorities: government or law enforcement when required by Egyptian law or to respond to legal process.
• Business transfers: in connection with a merger, sale, reorganization or acquisition, with notice to affected users as required by law.

We will not sell your personal data to third parties.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to provide and improve our services, remember your preferences, and analyze site usage. You can manage cookie preferences through your browser settings or the cookie controls provided on our site.

7. Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse or alteration. These measures include encryption, access controls, regular security assessments, and contractual protections with our service providers.

While we strive to protect your data, no system is completely secure. If a security incident affects your personal data, we will take appropriate steps consistent with applicable law.

8. Your Rights Under the PDPL

Subject to applicable limitations and verification, you may have the right to:

• Access the personal data we hold about you.
• Request correction or completion of inaccurate or incomplete data.
• Request deletion or anonymization of your personal data, where permitted by law.
• Withdraw consent for processing where consent is the legal basis.
• Object to processing for direct marketing or on grounds related to your particular situation.

To exercise these rights, contact us using the details below. We may ask for information to verify your identity before fulfilling requests.

9. International Transfers

If we transfer your personal data outside Egypt, we will ensure such transfers are subject to appropriate safeguards (for example contractual clauses or transfers to jurisdictions with adequate protection) as required by applicable law.

10. Minors

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors without parental consent. If we learn we have collected data from a minor without consent, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date and, if changes are material, we will provide a more prominent notice (e.g., email or site banner) as required by law.

12. Contact & Complaints

If you have questions, requests, or complaints about this policy or our data practices, please contact:

You also have the right to lodge a complaint with the Egyptian Data Protection Center or other competent supervisory authority if you believe your rights under the PDPL have been violated.

13. Disclaimer

This Privacy Policy is provided for general informational purposes and should not be relied on as legal advice. For complete legal compliance and a tailored policy that matches your exact data flows, please consult a lawyer experienced in Egyptian data protection law.