Refund & Exchange Policy — Sukoon Leather

1. Scope & Purpose

This Refund & Exchange Policy explains your rights and our procedures for returning, exchanging, or refunding purchases from Sukoon Leather. It is intended to follow applicable Egyptian consumer protection rules and our standard business practices.

2. Consumer Rights — Quick Summary

• You may return or exchange most items within 14 days of receiving them if they are in original condition and packaging.
• If an item is defective or does not conform to the product description, you may request replacement or a full refund within 30 days.
• For defective items, we will cover return shipping costs and any refund or replacement will be processed without extra charges.

3. Returns & Exchanges (Standard 14-day right)

Subject to the item type and condition, you may return or exchange items purchased from Sukoon Leather within 14 days of delivery without giving a reason, provided that:

• The item is unused, undamaged, and in its original packaging (including any dust bags, tags, boxes).
• You provide proof of purchase (order number, receipt or order confirmation).
• The item is not listed as non-returnable in section 8 below.

Returned items that meet the above conditions will be eligible for a refund (subject to processing rules below) or exchange according to your preference and stock availability.

4. Defective or Non-conforming Items (30-day right)

If a product is defective, damaged in transit, or does not match its description, you have the right to request a replacement or a full refund within 30 days of receiving the product. In such cases:

• Contact our customer service immediately with photos and details of the defect.
• We will provide return instructions and cover any reasonable return shipping costs for defective or misdescribed items.
• We will either (a) replace the item, (b) issue a full refund to your original payment method, or (c) offer a repair where appropriate — at your choice and subject to stock/feasibility.

5. Refund Method & Processing Time

Refunds are normally issued to the original payment method used for purchase. Processing times may vary by payment provider; please allow up to 14 business days after we receive and inspect the returned item for your refund to appear.

If you paid by cash on delivery, refunds may be processed via bank transfer; we will coordinate with you to complete the refund.

6. Shipping Costs & Restocking

For returns made under the standard 14-day right (change of mind), the customer is generally responsible for the return shipping cost unless otherwise stated. For defective or misdescribed items, Sukoon Leather will cover reasonable return shipping costs.

We do not charge restocking fees except where an item is returned in a manner that materially reduces its value (e.g., worn, soiled, or missing original packaging and accessories). Any such deductions will be explained and documented.

7. How to Request a Return or Exchange

1. Contact us within the applicable period by emailing returns@[yourdomain].com or calling [Insert Phone Number].
2. Provide your order number, item(s) you wish to return, reason, and photos if reporting a defect.
3. Follow the return instructions we send — do not ship items before receiving return authorization unless instructed otherwise.
4. Ship the item using a trackable method and keep the tracking number. We recommend insuring high-value parcels.

8. Items Normally Not Eligible for Return

Certain items cannot be returned for hygiene or safety reasons, or due to their nature. Typical non-returnable items include (but are not limited to):

• Custom-made or personalized items.
• Products clearly marked as non-returnable at the time of purchase.
• Items that have been used, worn, or show obvious signs of use or damage caused by the customer.

If you are unsure whether your item is returnable, contact customer service before returning it.

9. Partial Refunds & Deductions

Partial refunds may be issued where an item is returned damaged, missing parts, or not in original condition, and where the reduction in value is reasonably attributable to the customer’s handling. We will always explain and document any deductions.

10. International Orders

For international returns, customs, duties, and taxes are not refundable. Customers are responsible for return shipping costs unless the return is for a defective or misdescribed item. Check local import rules before returning items internationally.

11. Dispute Resolution & Consumer Authority

If you are not satisfied with our handling of a return or refund, you may escalate your complaint to the Egyptian Consumer Protection Agency or other competent authorities. We will cooperate with any lawful inquiry from authorities regarding consumer complaints.

12. Contact Information

13. Changes to This Policy

We may update this policy to reflect legal changes, improvements to our practices, or operational changes. We will publish the updated policy on this page with the updated "Last updated" date.